Terms & Conditions of Sales
PART 1 : GENERAL CONDITIONS OF THE ESTABLISHMENT RENTAL
ARTICLE 1: GENERAL PROVISIONS
The reservation is agreed with the landlord Sylvie BUFFIN, born on May 14, 1978.
• Domicile (landlord's address): Les Ruelles, 17, 5300 Coutisse.
• Phone: +32495218476.
• Email address: contact@casa17.be.
• Bank account (landlord's account): IBAN BE78063428250486.
The contract is a tourist rental contract (or seasonal rental agreement). The duration of the rental is an essential condition without which the contract would not have been concluded. The tenant cannot establish their primary residence in the rented property.
The establishment includes 1 accommodation with a respective capacity of 4 people.
Accommodation details: Casa 17; Les Ruelles, 17, 5300 Coutisse; capacity from 2 to 4 people.
The tenant is required to respect the maximum capacity indicated in the rental. Any violation of this clause may result in immediate termination of this contract, at the tenant's expense, with the rental amount being permanently retained by the landlord.
The tenant must arrive on the specified day and at the indicated time. In case of late or delayed arrival, the tenant must notify the landlord.
ARTICLE 2: CONTRACTUAL TERMS
2.1. Conclusion of the Contract:
The rental agreement becomes effective upon payment of a 40% deposit of the total stay price:
• Either processed through the secure payment system (Stripe) during online booking.
• Or to be transferred to the landlord's bank account within 3 days following the receipt of the electronic reservation confirmation (voucher).
The remaining balance of the stay (60%) is to be paid via bank transfer no later than 10 days before the arrival date to the landlord's bank account.
Any reservation made within 10 days prior to the arrival date is considered as late. In this case, the balance of the stay will be transferred to the landlord's bank account upon receipt of the electronic reservation confirmation (voucher), i.e., before the start of the stay.
Unless otherwise specified in the reserved offer, the price of the stay does not include:
• Security deposit: €300.00 (three hundred euros).
• Utilities: based on consumption and market prices.
• End-of-stay cleaning: the responsibility of the tenant.
• Bed linen rental: the responsibility of the tenant.
ARTICLE 2 bis: SECURITY DEPOSIT
The security deposit, in the amount of €300.00 (three hundred euros), shall be paid 10 days prior to the stay by bank transfer to the landlord's bank account or be provided in cash upon arrival.
The landlord reserves the right to refuse access to the property if the deposit is not paid.
The security deposit will be refunded within 10 days following departure if there are no damages to the accommodation, its annexes, and surroundings.
The security deposit is intended to cover any debts that the tenant may potentially owe to the landlord upon return of the premises. In the event of a dispute, the landlord may, at their own discretion, retain the deposit until responsibilities are clearly established. If it is found that the tenant is not liable for the claimed amounts and that all or part of the deposit must be refunded, the landlord shall owe interest at the legal rate on the amount to be refunded.
ARTICLE 3: JOINT LIABILITY
In the case of multiple tenants, the person who made the reservation is responsible for the debts and claims of all tenants.
ARTICLE 4: LATE PAYMENT
If the landlord does not receive the payments within the specified timeframe, they may cancel the reservation by registered letter or email within 2 days following the due date for payment. This clause does not apply to late bookings.
Any amount due by the tenant and remaining unpaid 2 days after its due date shall automatically and without notice, accrue interest at the legal rate per month, starting from its due date, with interest for any partial month being due for the entire month.
ARTICLE 5: CANCELLATIONS - EARLY DEPARTURE - NO-SHOW
a) Cancellation by the tenant Any cancellation must be notified by registered letter or email and addressed to the landlord. The cancellation conditions specified in the electronic booking confirmation (voucher) shall apply.
In the event of force majeure (or an act of the government) affecting either party:
1. The execution date of the contract will be postponed to a later date to be agreed upon between the parties (credit note equivalent to the reservation amount to be deducted from a future stay). If no agreement can be reached within a period of 18 months, the amounts paid will be fully refunded to the tenant.
2. The contract is canceled by mutual agreement between the two parties, and the total amounts already received by the landlord are refunded to the tenant.
b) Cancellation by the landlord Any cancellation must be notified by registered letter or email and addressed to the tenant. The cancellation conditions specified in the electronic booking confirmation (voucher) shall apply.
In the event of force majeure (or an act of the government) affecting either party:
1. The execution date of the contract will be postponed to a later date to be agreed upon between the parties (credit note equivalent to the reservation amount to be deducted from a future stay). If no agreement can be reached within a period of 18 months, the amounts paid will be fully refunded to the tenant.
2. The contract is canceled by mutual agreement between the two parties, and the total amounts already received by the landlord are refunded to the tenant.
c) Early departure The tenant's early departure does not entitle them to any refund, even partial, of the stay price.
d) Tenant no-show If the tenant fails to show up within 24 hours following the arrival date stated in the contract: • The reservation becomes null and void. • The payments made remain with the landlord, who reserves the right to claim the balance from the tenant. • The landlord may make use of the property.
ARTICLE 6: RESPONSIBILITIES - INSURANCE
a) Fire Insurance The tenant must have Fire Insurance (holiday home insurance) to cover any damages they may cause to the property and the rented furniture.
The tenant declares that they are covered for such risks by their personal fire insurance (holiday home insurance) after verifying it.
In the event of non-compliance, the tenant agrees to take out a contract covering this risk, no later than the day of entering the rented property(ies).
b) Personal Liability Insurance (Family Civil Liability) The tenant declares that they are covered by Personal Liability Insurance (Family Civil Liability).
In the event of non-compliance, the tenant agrees to take out a contract covering this risk, no later than the day of entering the rented property(ies).
ARTICLE 7: PETS
Pets are allowed upon specific agreement with the owner. They must be reported to the landlord. An additional fee may apply.
ARTICLE 8: USE AND OCCUPANCY OF THE PREMISES
The tenant agrees to behave respectfully towards the residents and the environment in general (fauna, flora, various facilities, etc.). They shall use the rented property according to its intended purpose and as a prudent and responsible person.
The tenant must return the property in the same condition as received. They are responsible for any loss or damage to the landlord's property.
Animated parties such as student gatherings, bonfires, dance parties, etc., are not allowed.
ARTICLE 8 bis: INVENTORY OF THE PROPERTY
An inventory of the rented property's equipment shall be conducted at the beginning and end of the stay. This inventory must be signed by both parties to establish the condition of the rented property and its equipment.
Any discrepancies or anomalies compared to the inventory must be reported to the landlord no later than 10:00 AM on the day following the arrival.
ARTICLE 9: COMPLAINTS
Any complaints must be sent to the landlord by registered letter or email within 8 days after the end of the stay. Supporting documents must be included.
In the event of a dispute between the parties, only the courts of the judicial district where the accommodation is located have jurisdiction.
ARTICLE 9 bis: MEDIATION BY THE FEDERATION OF GITES AND BED & BREAKFASTS OF WALLONIA
In the event of a dispute between the parties, they shall submit their grievances to the secretariat of the Federation of Gites and Bed & Breakfasts of Wallonia, which will attempt to propose an amicable solution.
In the event of a dispute between the parties, only the courts of the judicial district where the accommodation is located have jurisdiction, and they will apply Belgian law.
This clause applies only to establishments that are members of the Federation of Gites and Bed & Breakfasts of Wallonia and are in good standing with their membership dues.
ARTICLE 10: CONTROL OF GUESTS
The landlord has the right to verify and record the identity of all occupants of the accommodation in accordance with the 2007 law. The tenant must present a valid identification document (identity card or passport). To be verified with the CGT.
ARTICLE 11: ACCEPTANCE OF THE GENERAL CONDITIONS
Unless expressly stated otherwise, the tenant is deemed to have read and accepted all the clauses of these conditions at the latest when making an online reservation, paying the deposit and/or balance of the stay, or upon taking possession of the property.
ARTICLE 1: GENERAL PROVISIONS
The reservation is agreed with the landlord Sylvie BUFFIN, born on May 14, 1978.
• Domicile (landlord's address): Les Ruelles, 17, 5300 Coutisse.
• Phone: +32495218476.
• Email address: contact@casa17.be.
• Bank account (landlord's account): IBAN BE78063428250486.
The contract is a tourist rental contract (or seasonal rental agreement). The duration of the rental is an essential condition without which the contract would not have been concluded. The tenant cannot establish their primary residence in the rented property.
The establishment includes 1 accommodation with a respective capacity of 4 people.
Accommodation details: Casa 17; Les Ruelles, 17, 5300 Coutisse; capacity from 2 to 4 people.
The tenant is required to respect the maximum capacity indicated in the rental. Any violation of this clause may result in immediate termination of this contract, at the tenant's expense, with the rental amount being permanently retained by the landlord.
The tenant must arrive on the specified day and at the indicated time. In case of late or delayed arrival, the tenant must notify the landlord.
ARTICLE 2: CONTRACTUAL TERMS
2.1. Conclusion of the Contract:
The rental agreement becomes effective upon payment of a 40% deposit of the total stay price:
• Either processed through the secure payment system (Stripe) during online booking.
• Or to be transferred to the landlord's bank account within 3 days following the receipt of the electronic reservation confirmation (voucher).
The remaining balance of the stay (60%) is to be paid via bank transfer no later than 10 days before the arrival date to the landlord's bank account.
Any reservation made within 10 days prior to the arrival date is considered as late. In this case, the balance of the stay will be transferred to the landlord's bank account upon receipt of the electronic reservation confirmation (voucher), i.e., before the start of the stay.
Unless otherwise specified in the reserved offer, the price of the stay does not include:
• Security deposit: €300.00 (three hundred euros).
• Utilities: based on consumption and market prices.
• End-of-stay cleaning: the responsibility of the tenant.
• Bed linen rental: the responsibility of the tenant.
ARTICLE 2 bis: SECURITY DEPOSIT
The security deposit, in the amount of €300.00 (three hundred euros), shall be paid 10 days prior to the stay by bank transfer to the landlord's bank account or be provided in cash upon arrival.
The landlord reserves the right to refuse access to the property if the deposit is not paid.
The security deposit will be refunded within 10 days following departure if there are no damages to the accommodation, its annexes, and surroundings.
The security deposit is intended to cover any debts that the tenant may potentially owe to the landlord upon return of the premises. In the event of a dispute, the landlord may, at their own discretion, retain the deposit until responsibilities are clearly established. If it is found that the tenant is not liable for the claimed amounts and that all or part of the deposit must be refunded, the landlord shall owe interest at the legal rate on the amount to be refunded.
ARTICLE 3: JOINT LIABILITY
In the case of multiple tenants, the person who made the reservation is responsible for the debts and claims of all tenants.
ARTICLE 4: LATE PAYMENT
If the landlord does not receive the payments within the specified timeframe, they may cancel the reservation by registered letter or email within 2 days following the due date for payment. This clause does not apply to late bookings.
Any amount due by the tenant and remaining unpaid 2 days after its due date shall automatically and without notice, accrue interest at the legal rate per month, starting from its due date, with interest for any partial month being due for the entire month.
ARTICLE 5: CANCELLATIONS - EARLY DEPARTURE - NO-SHOW
a) Cancellation by the tenant Any cancellation must be notified by registered letter or email and addressed to the landlord. The cancellation conditions specified in the electronic booking confirmation (voucher) shall apply.
In the event of force majeure (or an act of the government) affecting either party:
1. The execution date of the contract will be postponed to a later date to be agreed upon between the parties (credit note equivalent to the reservation amount to be deducted from a future stay). If no agreement can be reached within a period of 18 months, the amounts paid will be fully refunded to the tenant.
2. The contract is canceled by mutual agreement between the two parties, and the total amounts already received by the landlord are refunded to the tenant.
b) Cancellation by the landlord Any cancellation must be notified by registered letter or email and addressed to the tenant. The cancellation conditions specified in the electronic booking confirmation (voucher) shall apply.
In the event of force majeure (or an act of the government) affecting either party:
1. The execution date of the contract will be postponed to a later date to be agreed upon between the parties (credit note equivalent to the reservation amount to be deducted from a future stay). If no agreement can be reached within a period of 18 months, the amounts paid will be fully refunded to the tenant.
2. The contract is canceled by mutual agreement between the two parties, and the total amounts already received by the landlord are refunded to the tenant.
c) Early departure The tenant's early departure does not entitle them to any refund, even partial, of the stay price.
d) Tenant no-show If the tenant fails to show up within 24 hours following the arrival date stated in the contract: • The reservation becomes null and void. • The payments made remain with the landlord, who reserves the right to claim the balance from the tenant. • The landlord may make use of the property.
ARTICLE 6: RESPONSIBILITIES - INSURANCE
a) Fire Insurance The tenant must have Fire Insurance (holiday home insurance) to cover any damages they may cause to the property and the rented furniture.
The tenant declares that they are covered for such risks by their personal fire insurance (holiday home insurance) after verifying it.
In the event of non-compliance, the tenant agrees to take out a contract covering this risk, no later than the day of entering the rented property(ies).
b) Personal Liability Insurance (Family Civil Liability) The tenant declares that they are covered by Personal Liability Insurance (Family Civil Liability).
In the event of non-compliance, the tenant agrees to take out a contract covering this risk, no later than the day of entering the rented property(ies).
ARTICLE 7: PETS
Pets are allowed upon specific agreement with the owner. They must be reported to the landlord. An additional fee may apply.
ARTICLE 8: USE AND OCCUPANCY OF THE PREMISES
The tenant agrees to behave respectfully towards the residents and the environment in general (fauna, flora, various facilities, etc.). They shall use the rented property according to its intended purpose and as a prudent and responsible person.
The tenant must return the property in the same condition as received. They are responsible for any loss or damage to the landlord's property.
Animated parties such as student gatherings, bonfires, dance parties, etc., are not allowed.
ARTICLE 8 bis: INVENTORY OF THE PROPERTY
An inventory of the rented property's equipment shall be conducted at the beginning and end of the stay. This inventory must be signed by both parties to establish the condition of the rented property and its equipment.
Any discrepancies or anomalies compared to the inventory must be reported to the landlord no later than 10:00 AM on the day following the arrival.
ARTICLE 9: COMPLAINTS
Any complaints must be sent to the landlord by registered letter or email within 8 days after the end of the stay. Supporting documents must be included.
In the event of a dispute between the parties, only the courts of the judicial district where the accommodation is located have jurisdiction.
ARTICLE 9 bis: MEDIATION BY THE FEDERATION OF GITES AND BED & BREAKFASTS OF WALLONIA
In the event of a dispute between the parties, they shall submit their grievances to the secretariat of the Federation of Gites and Bed & Breakfasts of Wallonia, which will attempt to propose an amicable solution.
In the event of a dispute between the parties, only the courts of the judicial district where the accommodation is located have jurisdiction, and they will apply Belgian law.
This clause applies only to establishments that are members of the Federation of Gites and Bed & Breakfasts of Wallonia and are in good standing with their membership dues.
ARTICLE 10: CONTROL OF GUESTS
The landlord has the right to verify and record the identity of all occupants of the accommodation in accordance with the 2007 law. The tenant must present a valid identification document (identity card or passport). To be verified with the CGT.
ARTICLE 11: ACCEPTANCE OF THE GENERAL CONDITIONS
Unless expressly stated otherwise, the tenant is deemed to have read and accepted all the clauses of these conditions at the latest when making an online reservation, paying the deposit and/or balance of the stay, or upon taking possession of the property.
STANDARD TERMS AND CONDITIONS APPLYING TO ONLINE SALES VIA RMT
1. Subject
These standard terms and conditions apply to all online reservations made with our establishment using the Regional Marketing Tool (RMT). Customers acknowledge that they are aware of and agree to these standard terms and conditions. Reservations are only possible if customers indicate their agreement with them. Customers may save and print off these standard terms and conditions.
2. Offers
All our advertisements, web pages and offers are drawn up in good faith on the basis of available information. Maps, photos and illustrations are shown for information purposes and are not contractually binding. They may be subject to alteration before a reservation is finalised. Customers authorise us to correct any obvious material errors in the information provided to them by us.
3. Pricing
The prices shown at the time of a reservation form the total price of the service that is sold, including taxes, charges and other sundry costs. Where there are supplements, they are clearly indicated before the service is reserved.
Customers authorise us to correct any obvious pricing errors.
4. Reservations
Customers choose the services presented in the regional marketing tool. They acknowledge being aware of the nature, purpose and reservation procedures for the services available in the regional marketing tool and having requested and obtained the requisite and/or additional information to make their reservations in full knowledge of the facts. Customers bear sole responsibility for their choice of services and for the fitness thereof for their purposes, such that we bear no liability in that regard. Reservations are deemed accepted by customers upon completion of the reservation process.
5. Reservation process
Reservations made by customers are made using the virtual reservation form that is accessible online in the reservation tool. Reservations are deemed made upon receipt of the reservation form. Customers undertake to fill in all the information needed for a reservation prior to making the reservation. Customers attest to the veracity and accuracy of the information they provide. Once the final choice of services to be reserved has been made, the reservation procedure comprises the following steps up to validation: input of bank card details where a deposit or down payment is required, reading and acceptance of the standard terms and conditions of sale relating to the service(s) rendered and, finally, validation of the reservation by the customer.
6. Acknowledgement of receipt of the reservation
The reservation tool acknowledges receipt of the customer's reservation and confirms it by immediately sending an e-mail. The e-mail confirmation of the reservation summarises the contractual offer, the reserved services, the prices, the terms and conditions of sale relating to the selected tariff and accepted by the customer, the date of the reservation made and the address of the establishment where the customer can make any complaints.
7. Right of cancellation
It is pointed out that, under section VI.53 of Belgium's Economic Law Code, if the contract provides for a specific date or period of performance, the customer has no right to cancel in the case of a reservation:
• of accommodation other than for residential purposes (such as holiday accommodation),
• of transport,
• of care hire,
• of meals services and services linked to leisure activities.
8. Data protection
We collect your data in accordance with the General Data Protection Regulation (2016/679) (""GDPR"").
The personal data that you provide is necessary for processing your reservation and is essential for management and provision of the services (section 6(1)(b) of the aforementioned regulation). To these ends, your data may thus be passed on to our partners, particularly those for which Elloha.com manages the reservation tool, online payment service providers, service providers established in third countries. In particular, when making online payments, the customer's banking details will need to be sent by the payment service provider to the establishment's bank for the purpose of performing the reservation contract. We only make use of partners guaranteeing a level of protection complying with the principles laid down in the GDPR.
With your consent, your data may also be used by us to send you our promotional or commercial offers by e-mail or post.
We retain your data for three years after the last contact (e-mail, reservation, etc.).
As a person whose data is collected, you have a right to access, rectify, erase your data as well as a right to oppose the collection of your data. These rights can be exercised by sending us an e-mail stating your full name and address and the matter on which you are writing.
Your complaints regarding the collection and processing of your personal data may be sent to the relevant regulatory authority.
1. Subject
These standard terms and conditions apply to all online reservations made with our establishment using the Regional Marketing Tool (RMT). Customers acknowledge that they are aware of and agree to these standard terms and conditions. Reservations are only possible if customers indicate their agreement with them. Customers may save and print off these standard terms and conditions.
2. Offers
All our advertisements, web pages and offers are drawn up in good faith on the basis of available information. Maps, photos and illustrations are shown for information purposes and are not contractually binding. They may be subject to alteration before a reservation is finalised. Customers authorise us to correct any obvious material errors in the information provided to them by us.
3. Pricing
The prices shown at the time of a reservation form the total price of the service that is sold, including taxes, charges and other sundry costs. Where there are supplements, they are clearly indicated before the service is reserved.
Customers authorise us to correct any obvious pricing errors.
4. Reservations
Customers choose the services presented in the regional marketing tool. They acknowledge being aware of the nature, purpose and reservation procedures for the services available in the regional marketing tool and having requested and obtained the requisite and/or additional information to make their reservations in full knowledge of the facts. Customers bear sole responsibility for their choice of services and for the fitness thereof for their purposes, such that we bear no liability in that regard. Reservations are deemed accepted by customers upon completion of the reservation process.
5. Reservation process
Reservations made by customers are made using the virtual reservation form that is accessible online in the reservation tool. Reservations are deemed made upon receipt of the reservation form. Customers undertake to fill in all the information needed for a reservation prior to making the reservation. Customers attest to the veracity and accuracy of the information they provide. Once the final choice of services to be reserved has been made, the reservation procedure comprises the following steps up to validation: input of bank card details where a deposit or down payment is required, reading and acceptance of the standard terms and conditions of sale relating to the service(s) rendered and, finally, validation of the reservation by the customer.
6. Acknowledgement of receipt of the reservation
The reservation tool acknowledges receipt of the customer's reservation and confirms it by immediately sending an e-mail. The e-mail confirmation of the reservation summarises the contractual offer, the reserved services, the prices, the terms and conditions of sale relating to the selected tariff and accepted by the customer, the date of the reservation made and the address of the establishment where the customer can make any complaints.
7. Right of cancellation
It is pointed out that, under section VI.53 of Belgium's Economic Law Code, if the contract provides for a specific date or period of performance, the customer has no right to cancel in the case of a reservation:
• of accommodation other than for residential purposes (such as holiday accommodation),
• of transport,
• of care hire,
• of meals services and services linked to leisure activities.
8. Data protection
We collect your data in accordance with the General Data Protection Regulation (2016/679) (""GDPR"").
The personal data that you provide is necessary for processing your reservation and is essential for management and provision of the services (section 6(1)(b) of the aforementioned regulation). To these ends, your data may thus be passed on to our partners, particularly those for which Elloha.com manages the reservation tool, online payment service providers, service providers established in third countries. In particular, when making online payments, the customer's banking details will need to be sent by the payment service provider to the establishment's bank for the purpose of performing the reservation contract. We only make use of partners guaranteeing a level of protection complying with the principles laid down in the GDPR.
With your consent, your data may also be used by us to send you our promotional or commercial offers by e-mail or post.
We retain your data for three years after the last contact (e-mail, reservation, etc.).
As a person whose data is collected, you have a right to access, rectify, erase your data as well as a right to oppose the collection of your data. These rights can be exercised by sending us an e-mail stating your full name and address and the matter on which you are writing.
Your complaints regarding the collection and processing of your personal data may be sent to the relevant regulatory authority.